|
Total Quality Leadership Workshop
- Code no: M - 31
Workshop Objectives:
This workshop examines total quality leadership. Participants will learn how to break down barriers between departments, institute learning organizations, involve top management in quality-related decisions and gain familiarity with quality tools.
Workshop Contents:
- Introduction to TQM terminology
- High quality is cheaper then law quality
- People want to do a good work
- Customer satisfaction
- Process variation
- Quality tools (7 basic tools)
- Continuous improvement imperatives and methodology (plan, do,
check & act)
- Profitability
- Eliminating waste
- Process and variation
- Competitive advantage
- Quality award leadership
- Teamwork
- Trust, delegation, collaboration and empowerment
- Human resources
- Situational leadership
- Culture and change management (Vision, strategy, plans to involve
employees)
Language and Handouts:
English language
Duration:
15 hours
Who should attend:
Top, senior and middle managers, senior specialist head of quality
departments through junior managers, line managers, human resources
managers, and training specialist
Top
|
